T&C's

Before we proceed with your order... please read over our Terms and Conditions. All care has been taken to ensure accuracy of your order. However, it is the clients responsibility to ensure everything is correct before proceeding. 

The nitty gritty

Terms & Conditions...

USER CONTRACT

Welcome to Seeka Creative / The Signery. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEB-SITE, YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE CONTACT SEEKA CREATIVE / THE SIGNERY IMMEDIATELY.

PRODUCTS AND SERVICES

Products and services provided by Seeka Creative / The Signery are for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation.

ORDER RESPONSIBILITY

The customer is fully responsible for final proof and layout approval prior to the printing process.  Any jobs that have been approved and/or or sent to press cannot be altered or changed due to the nature of the printing process, and no refund will be given.

Colour takes many different forms in various processes so the colours you see on your screen and in a print may differ to the final product and are provided as a guide only. All care has been taken to ensure accuracy. However, it is the clients responsibility to ensure accuracy of ALL the information contained herein.

Seeka Creative, shall NOT be LIABLE for errors in a final product caused by any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment. 

PROOFS 

We strongly urge customers to check the electronic proof of their artwork before submitting the order.  No job will be sent to press without your approval. If you are in any way unsure of what you are approving, please contact the sender promptly.

An online proof is NOT an accurate colour reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. They also do not show the colour change from RGB or Pantone to CMYK.  Therefore, SelectGP.com will not be liable for colour variation between the proof and the printed product.  We will try our best to match the colours of the proof and the printed product but please understand that colour variation differences are inherent inconsistencies of the printing process and we will not be held responsible for it. It is the customer's responsibility to determine if the job is colour critical.

The proof should be checked by you against the original file for possible errors in layout, copy, spacing, punctuation or image placement. You, the Customer are fully responsible for all that is contained in the final approved proof, so please make sure you review it thoroughly.

ARTWORK

Under these Terms and Conditions, we will refuse any order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.

Art Resolution Requirements

All artwork, designs and images must be provided in minimum of 300 DPI and CMYK colour mode. Seeka Creative / The Signery is NOT RESPONSIBLE for images printed as fuzzy, distorted or pixilated due to low resolution artwork provided by the customer, especially if it is approved by the customer already. Seeka Creative / The Signery is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.

Colour Accuracy

Our prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Seeka Creative / The Signery. Seeka Creative / The Signery is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Seeka Creative / The Signery, you certify that you have the right to use the image(s) in your artwork files. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.  Seeka Creative / The Signery is also not responsible for any colour shift that occurs in conversions from RGB to CMYK colour modes.  For submitted artwork, please use CMYK colour codes for best printing results.

Bleed and Margin Requirements 

Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must enlarge the background (if there is one) 3mm outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 5mm inward on each side from the trim line if possible. Anything left too close to the trim line may be cut.  Please allow for a cutting tolerance of 3mm.  We recommend no borders due to shifting in the cutting process because they may appear uneven (especially for small scale work).

Black Ink

Full colour jobs that contain large solid areas of black ink should have the black set up as CMYK black (100, 100, 100, 100). Seeka Creative / The Signery will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text because it may cause registration problems). 

Customer Content

All information, data, text, photographs, graphics, messages or other materials are the sole responsibility of the person from which the content originated. By uploading your text and artwork you, the customer, agree to be held entirely responsible for all the content that you send, upload, transmit, or post to Seeka Creative / The Signery. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. 

Graphic Design Services

By ordering and using our graphic design services, you, the customer, agree that all designs created and revised by Seeka Creative / The Signery will be paid for in full before any file artwork is put into production or any digital copies are sent through to you.

PAYMENT

If a customer purchases any products or services via Seeka Creative / The Signery, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by internet banking or with an approved payment method BEFORE we complete an order. We will not start working on a print job until we have received the full payment.

Once a print job has been approved by the customer, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to our prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes and shipping/handling fees, unless otherwise agreed upon in advance. 

Refund Policy

All sales are final. Since we customize each order according to your file and exact specifications, no refunds will be given once Seeka Creative / The Signery starts working on your order. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labour hours (proofs, graphic design, etc.) or administrative fees will be subtracted from your refund.

Limit of Liability

Customers must notify Seeka Creative / The Signery within 30 business days of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to Seeka Creative / The Signery at the customer's expense within 30 days from the date of delivery or date or pick-up. If we accept the claim as valid, Seeka Creative / The Signery will reprint the order and ship it back at no cost to the customer.  Charges to rush print are non-refundable. Seeka Creative / The Signery assumes no liability beyond the price of your order.  

Errors that we are not responsible for include, but are not limited to:  Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer.  We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.